Support and Resources Guide

Thank you for becoming a customer of Spire Maritime.

You should have received this along with information on how to access the data services for which your company has signed up. Please let us know if you have not received this information.

If you need any help with Spire Maritime data services, then please follow the advice below.

How to contact the Spire Maritime support team.

To contact the support team directly, please raise a support through the support portal here:

https://faq.spire.com/support

If you do not have a login to the support portal, then please request one by emailing [email protected]

Raising a support ticket is always the quickest way of getting support and allows issues to be tracked and supported by the whole team.
Please do not email team members directly or respond on previously closed tickets as that correspondence may not be seen and communication will not be returned.

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Status Page

Our services are continuous monitoring.

To view the status of any service, please visit: https://status.spire.com

In addition to this page, you can subscribe to notification of events by click on the Subscribe to Updates button the status page.

This will delivery all service events which may affect your services directly to your inbox.

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Useful Links

Documentation home: https://documentation.spire.com/

AIS Fundamentals: https://documentation.spire.com/ais-fundamentals/ais-data-sources/terrestrial-ais/

GraphQL: https://documentation.spire.com/maritime-2-0/graphql/

Vessels 2 Quick start: https://documentation.spire.com/maritime-2-0/vessels/quickstart-kit/

LVI examples: https://documentation.spire.com/latest-vessel-information-lvi/examples/web-feature-service-wfs-example/

HVT/HVP examples: https://documentation.spire.com/historical-vessel-points-and-tracks-hvp-hvt/examples/hvt-example/

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